If you get Shopper Not Found alert:

LOGIN access is restricted at the close of business each day while our system performs routine back-up procedures. This usually takes place around 4:30 (CT) and takes about 30 minutes. On the last work day of the month the process may take a bit longer.

If you attempt to login during this time period you will receive a “Shopper Not Found” alert. Don’t be alarmed, just wait a little while before trying again.

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